Faq

Services

Do you ship worldwide?

We ship strictly to the UK, Europe & the USA (including extra terms & conditions).

How can I pay for my order?

Payments can be made using several popular online services, including Stripe as our main choice.

When will I get my stuff?

Orders are usually shipped within 2 working days of receiving payment, using Royal Mail / Parcel Force service.

Returns

Can I  send my order back if I'm not happy?

If any string packets have been unopened, you can return them for a refund, however, opened packets that are unsatisfactory are only redeemable for store credit in some cases.

Can I return items if I'm outside the UK?

Unfortunately, if you are outside of the UK when ordering, we cannot accept any returns.

I've not received my order, can I have a refund?

We've never had an order lost in over 10 years! All orders are sent with tracking so in the rare event an item doesn't arrive or comes back to us, we will of course refund the payment in full.

Other

Can I apply for an endorsement with Dovetail Strings?

For the time being, we've decided to close endorsement applications. We feel that interested parties are too focused on the status of our endorsement, instead of trying our gear & making some music!

Why does the same string keeps breaking in all my packets?

In no way do we deny that we receive some strings with a loose ball end, however, using the strings ourselves, we've never had strings breaking consistently as some have reported.

Can you share my new song/video on your social page?

We receive a fair few requests for us to share material across social media which we always appreciate! We find it easier to have Dovetail Strings tagged in your posts so we can like, comment & share.

Still need help? Contact our Support Team.