We ship strictly to the UK, Europe & the USA (including extra terms & conditions).
Payments can be made using several popular online services, including Stripe as our main choice.
Orders are usually shipped within 2 working days of receiving payment, using Royal Mail / Parcel Force service.
If any string packets have been unopened, you can return them for a refund, however, opened packets that are unsatisfactory are only redeemable for store credit in some cases.
Unfortunately, if you are outside of the UK when ordering, we cannot accept any returns.
We've never had an order lost in over 10 years! All orders are sent with tracking so in the rare event an item doesn't arrive or comes back to us, we will of course refund the payment in full.
For the time being, we've decided to close endorsement applications. We feel that interested parties are too focused on the status of our endorsement, instead of trying our gear & making some music!
In no way do we deny that we receive some strings with a loose ball end, however, using the strings ourselves, we've never had strings breaking consistently as some have reported.
We receive a fair few requests for us to share material across social media which we always appreciate! We find it easier to have Dovetail Strings tagged in your posts so we can like, comment & share.